Frequently Asked Questions
Everything you need to know about your Take Note Pens & Stationery order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their stationery essentials sooner.
What is your return policy for stationery sets?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that personalized or custom-engraved pens are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Customs fees may apply depending on your country's regulations.
Are your paper products eco-friendly?
Sustainability is core to our brand. The majority of our notebooks and letterheads are made from FSC-certified recycled paper and printed using non-toxic, soy-based inks.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.